Intercultural Communication Training in Higher Education

On July 30th, as a part of the Welcome to Umed project training was organized and conducted by Mrs. Agnieszka Świst Kamińska from Szkoła Męskiego Stylu.

During this traingnig Mrs. Agnieszka not only gave a lecture on the following topics but also conducted a workshop with the entire group.

The main topics were:

1. Communication
   a) Service for students of other cultures
   b) Ways of communication
   c) Communication models
   d) Structogram
   e) Types of behavior
   f) Communication barriers
   g) Verbal communication,
   non-verbal
   h) Methods of exerting influence
2. Assertiveness
   a) Expressing your needs and opinions
   in an assertive way
   b) Practicing assertiveness
   communicating in various
   situations
   c) Dealing with difficult
   situations and criticism
   e) Techniques for dealing with criticism &
   conflicts assertively
   f) Developing self-confidence &
   self-esteem
   g) Practical application
   assertiveness in everyday life
3. Stress
   a) Exercises to reduce symptoms of
   stress
   b) Methods of reducing stress
   Jacobson/Shultz
   c) Symptoms of exhaustion
   mental
   d) Methods of taking care of self mental health